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100% Secure
Compliant with the latest ISO 15189:2026 data security parameters for medical laboratories.
Effective Date: April 13, 2026

Your Data,
Protected.

Transparency and security are at the heart of your healthcare. We believe you should know exactly how your personal and medical information is collected, used, and safeguarded under 2026 compliance mandates.

Data Collection

Information We Collect

To provide you with accurate diagnostic services, we collect specific sets of data. We never collect more than is strictly necessary for your medical care.

Personal Details
  • Full Name, Age & Gender
  • Contact Number (for OTPs)
  • Valid Email Address
  • Home Address (phlebotomy)
Medical Data
  • Past Medical History
  • Doctor Prescriptions
  • Diagnostic Test Results
  • Sample Specimens
Digital & Cookie Data
  • Browser Type & IP Address
  • Essential Session Cookies
  • Payment Gateway Tokens
  • Device & OS Information
Data Utilization

How Your Data is Used

Your information moves through a strictly encrypted pipeline. Here is exactly what happens from booking to report delivery.

To Process Diagnostics & Billing
Your medical data and biological samples are securely barcoded and processed at our NABL-accredited facilities. Billing information is processed through PCI-DSS compliant gateways. No financial data is stored directly on our servers.
To Communicate Results
We utilize end-to-end encrypted APIs to deliver reports via WhatsApp Business and Email. SMS is used strictly for transactional alerts (e.g., OTPs, Phlebotomist location tracking).
To Ensure Legal Compliance (Updated 2026)
Certain medical records must be maintained to comply with Indian Medical Council (IMC) guidelines and the latest Digital Personal Data Protection Act (DPDP Act) rules implemented in early 2026.
Lifecycle & Sharing

Retention & Third Parties

We follow a strict minimization policy. We only keep what we need, for as long as the law requires.

Data Retention Policy
Digital pathology reports are securely archived for a mandatory period of 5 years as per local health regulations. Account data (names, phone numbers) are deleted 12 months after your last active session unless requested otherwise. Biological samples are safely disposed of within 48 hours post-testing.
Auto-Purge Enabled
Third-Party Sharing
Evershine Diagnostics absolutely never sells your data. Information is only routed to necessary operational partners: our NABL certified lab partners (for testing), AWS India (for secure cloud hosting), and Razorpay/Stripe (for payment processing).
Zero Data Brokers
Your Control

Your Data Rights

Under the 2026 data protection guidelines, you are in full control of your personal information. You can exercise these rights at any time.

Right to Access
Request a complete copy of all personal and medical data we hold about you.
Right to Rectify
Update or correct any inaccurate personal or contact information in our systems.
Right to Erasure (Right to be Forgotten)
Request the deletion of your personal data, subject to local medical retention laws.
Right to Opt-Out
Unsubscribe from any marketing communications or promotional health packages instantly.

Have questions about
Your Data?

Our dedicated support team is here to help you understand your privacy rights or process a deletion request.

Contact Privacy Team
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